Important updates

We're here to help

The safety and wellbeing of our customers and team members is our top priority. We’ll adapt our services as required and provide our customers with the access and support they need during the COVID-19 situation.


How we’re handling customer queries

We apologise for any delays caused by the inevitable disruption to our operations. Like many organisations, we’re facing intense challenges related to the impact of COVID-19 alongside recent severe weather events. Thanks very much for your patience.

Where possible, we encourage customers to use our online services, available 24/7. Doing so can help you avoid service disruptions and delays.

Product updates


Financial relief and support packages

We know that thousands of Aussies, including many GIO customers, may experience financial hardship within the next few months. We may be able to help.

Eligibility criteria, T&C’s apply*.

Call 13 10 10

Landlord Insurance

New Landlord Insurance policies are currently unavailable. GIO is not currently selling new landlord insurance policies until further notice. Therefore, we are unable to provide you with a quote at this time.

If you need help finding another insurance provider, you can contact the Insurance Council of Australia at Alternatively, you can call them on 1300 728 228

Travel Insurance

In response to the COVID-19 pandemic, the Australian Government advises against overseas travel. GIO is temporarily suspending the sale and renewal of all travel insurance policies.

Find out more

Business Insurance

To support our small business customers in this difficult time, GIO has created a Small Business COVID-19 Relief Package.

Find out more

What to do

If you’re travelling overseas

We recommend that you refer to the Department of Foreign Affairs and Trade (DFAT) Smartraveller website. Also, speak to your travel provider about your options. If you have any questions in relation to an existing travel insurance policy for an upcoming domestic or international trip, please call our team on 13 10 10 or visit

If you’re experiencing symptoms or feeling unwell

If you’re experiencing respiratory difficulties or fever-like symptoms, please seek medical advice immediately. If you’re a GIO Travel Insurance customer who’s currently overseas and you’re feeling unwell, please call +61 7 3305 7057.


Frequently Asked Questions

We’re closely monitoring the COVID-19 situation and following the advice of government authorities and experts. We’ll continually update these FAQs in line with their recommendations.

*GIO is offering payment relief for existing consumer customers in financial hardship, effective 2 April 2020.

Eligible Products

  1. Eligible products are GIO Home, Contents, Car, Boat, Caravan and Motorcycle Insurance with a start date on or before 2 April 2020 or a renewal date on or after 2 April 2020 (“Eligible Product”). The following are not eligible products - Landlord, CTP, Strata, Travel, Life, Health or Business Insurance. Details of the relief offer available for SME business insurance customers is here.
  2. Eligible Products are issued by AAI Limited ABN 48 005 297 807 trading as GIO. Please ask us for a copy of any Product Disclosure Statement.

Eligible Customers

  1. Eligible Customers are customers who hold an Eligible Product and who are suffering financial hardship (such as job loss or significantly reduced income) arising from COVID-19. Please call us to ask if you qualify.

GIO’s premium relief offer will be available for a limited time and may be withdrawn without advance notice.

Got a question?

Ask George, your GIO Virtual Assistant