Important updates

We're here to help

The safety and wellbeing of our customers and team members is our top priority. We’ll adapt our services as required and provide our customers with the access and support they need during the COVID-19 situation.


We’re ready to help you

Our contact centre are fully resourced and we’re ready to help, or alternatively you can use our online services 24/7.

Product updates


Financial relief

We know that thousands of Aussies, including many GIO customers, may experience financial hardship within the next few months. We may be able to help.

Call 13 10 10

Business Insurance

The impacts of COVID-19 are being felt across the small business community. Some businesses are still temporarily closed, others are operating in a different capacity, and some are seeing a sharp increase in demand for their products and services. As your business changes, it's important to keep your policy up-to-date. We can also discuss other options with you that might help ease your financial stress. Call us to discuss your options.

Workers Compensation

People are one of the most important assets for a business and we are committed to supporting your workers and business get back on track.

For existing GIO Workers Compensation customers1 who are experiencing financial hardship as a result of COVID-19, and have temporarily paused operations, you can request a mid-term wage adjustment2 to reflect significant changes in payroll as a result of a reduction in employees which may mean a lower premium for you.3

We appreciate everyone’s circumstances are different and we are here to support you. To discuss your requirements and request this support, please call us on 13 10 10

1. This information relates to WA, ACT, TAS and NT Workers Compensation policies only. For workers compensation policy and claims information in NSW please refer to the icare website at

2. Mid-term wage adjustments are limited to 2 changes per policy period. Final adjustments are made at the end of the policy term.

3. Refunds will be provided where applicable, however, minimum premiums apply and the minimum premium is not refundable.


Frequently Asked Questions

We’re closely monitoring the COVID-19 situation and following the advice of government authorities and experts. We’ll continually update these FAQs in line with their recommendations.

Car Insurance

Roadside Assistance

Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Consider the Product Disclosure Statement before buying this insuranceThis advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.