ACT MAI Insurance
Frequently Asked Questions
In the ACT, your MAI Insurance is attached to your registration, so all you need to do is select GIO as your preferred insurer when paying for your registration.
MAI Insurance is linked to the vehicle, not the owner, which means if you sell your vehicle the MAI Insurance will be transferred to the new owner. If you buy a new vehicle, the MAI Insurance will be transferred to you.
Just make sure that you advise Access Canberra.
As your MAI Insurance is linked to your registration, you should update your address, phone number and other contact information with Access Canberra.
Cancelling your MAI Insurance means cancelling your vehicle’s registration, which you can choose to do at any time. After you have cancelled your registration it will be illegal to drive your vehicle.
You can lodge your request to cancel at your nearest Access Canberra Service Centre.
Common issues
Ways to get in touch
Translating and interpreting
services available
Monday-Friday
8am-6pm (ACT time)
Saturday
8am-4pm (ACT time)
Sunday (closed)
Claim enquiries
Give us a call on 13 10 10.
Translating and interpreting
services available
Monday – Friday only
8:30am – 5pm (ACT time)
Post
Policy enquiries:
GPO Box 4091
Sydney 2001
Claim enquiries:
GIO MAI Claims
GPO Box 706
Canberra ACT 2601
Customers in need of extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives.
We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.
Dispute Resolution
Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.
Service of legal documents
GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Insurance Council of Australia
Find out more about the General Insurance Code of Practice.
Agency Stores
Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.
