GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Contact us about
ACT MAI Insurance
Ways to get in touch
Policy enquiries
Monday–Friday
8am–6pm (ACT time)
Saturday
8am–4pm (ACT time)
Post
GPO Box 4091
Sydney 2001
Claim enquiries
Monday–Friday
9am–5pm (ACT time)
Post
GIO MAI Claims
GPO Box 706
Canberra ACT 2601
Get in the know
Know more
Does brand matter with CTP and MAI Insurance?
When shopping around for CTP or MAI Insurance, does it matter which brand you choose?
Your guide to Compulsory Third Party (CTP) and Motor Accident Injuries (MAI) Insurance
CTP and MAI Insurance are different to other kinds of car insurance. Find out more about each, and why it may be useful to have them in addition to other car insurance cover.
CTP and MAI Insurance: what's covered?
Why are CTP and MAI Insurance compulsory, what do they actually cover, and what other forms of insurance might you need? We answer all your questions.
FAQS
In the ACT, your MAI Insurance is attached to your registration, so all you need to do is select GIO as your preferred insurer when paying for your registration.
MAI Insurance is linked to the vehicle, not the owner, which means if you sell your vehicle the MAI Insurance will be transferred to the new owner. If you buy a new vehicle, the MAI Insurance will be transferred to you.
Just make sure that you advise Access Canberra.
As your MAI Insurance is linked to your registration, you should update your address, phone number and other contact information with Access Canberra.
Cancelling your MAI Insurance means cancelling your vehicle’s registration, which you can choose to do at any time. After you have cancelled your registration it will be illegal to drive your vehicle.
You can lodge your request to cancel at your nearest Access Canberra Service Centre.
Yes, as long as your trailer or caravan is in a roadworthy condition, it’s covered by MAI Insurance while being towed by a registered vehicle.
Extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives. We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Find out more
