Payment System Upgrade
Due to a planned system upgrade, if your regular bank account direct debit payment is scheduled between 3 Dec – 5 Dec 2025, your payment will be processed slightly later, on or around 8 Dec 2025.
If you purchased a new instalment policy between 28 Nov 2025 – 5 Dec 2025 and your first credit card debit was due 6 – 11 Dec 2025, your payment will instead be processed on or around 12 Dec 2025.
This is a one-off delay, and direct debits will revert to their regular scheduled date after this upgrade.
No action is required from customers, other than ensuring there are sufficient funds in the nominated account on the new debit date. There will be no impact to your insurance coverage during this period.
Frequently asked questions
If your regular direct debit from your bank account was scheduled between 3 and 5 December 2025, it will be processed slightly later, on or around 8 December 2025. Future payments will return to your normal schedule.
If you set up a new instalment policy with a credit card between 28 November and 5 December 2025, and your first payment was scheduled between 6 and 11 December 2025, it will be processed slightly later, on or around 12 December 2025. Future payments will return to your normal schedule.
You can choose a new date by logging into My Account. Alternatively, you can contact our friendly team, and they will arrange a new date for you.
No, there will be no impact to your insurance coverage.
There’s no action required from you. Just make sure there are sufficient funds in your nominated account on the new debit date.
No, this is a once-off change. Your future direct debits will continue as per your original schedule.
If you need more help or clarification, feel free to contact our team and we’re happy to assist.
