INSURING YOUR CAR

A guide to reading your car insurance PDS

4 March 2020

A Product Disclosure Statement (PDS) is a legal document that helps you make sense of a particular car insurance product. It details what is and isn’t included, and any relevant terms and conditions. It also offers important information about features, fees, claims, excesses and use cases that can help you make more informed policy decisions.

If you’re weighing up GIO’s four levels of Car Insurance cover, the PDS can help you determine which is right for you. Knowing where to find certain information in a PDS can also help if you ever need to make a claim.  

Here’s a quick guide to what you’ll find in the GIO Car Insurance PDS.

About your cover

The ‘About your cover’ section clearly breaks down what is and isn’t covered by GIO’s different levels of insurance. Some things to look for if you’re comparing each type of cover include:

  • Cover for accidental loss or damage. This can include damage from hail, storm, flood, fire, collision and theft. This type of cover can be relevant if, for example, you have a new car or live in a flood-prone area.
  • Additional features. This can include things like access to a hire car even after an at-fault accident, or lifetime replacement of your car if it’s written off in an accident, no matter how old it is. If you’re weighing up whether you need these features, consider the impact of an accident on your lifestyle. For example, do you need a car every day for work, or could you live without it if it was in for repairs?
  • Optional covers. Here you’ll find information on things like GIO Roadside Assist, offering 24/7 assistance to Platinum and Comprehensive policy holders Australia-wide. Optional covers like this can help give extra peace of mind by giving you a direct line to help if you need it.

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Claims and excesses

The ‘Claims and excesses’ section of the PDS gives you a step-by-step guide on how to make a car insurance claim in different situations, taking the guesswork out of the process.

This section also describes the different types of excesses, including the standard excess, voluntary excess, age excess, inexperienced driver excess and driver history excess.

How we settle your claim

The car insurance claims process isn’t always the same. For example, if your car is stolen, the settlement period and process is different than if you’ve had an accident resulting in a total loss of your car.

GIO lists a number of different scenarios in the ‘How we settle your claim’ section of our PDS. It details benefits during the claims process related to our different levels of insurance, such as access to a hire car, and how many days it takes to settle your claim.

You can find the terms and conditions for authorising your own repairer here too, and what happens if you let GIO take care of the repair process for you.

The GIO Car Insurance Additional Information Guide

The GIO Car Insurance Additional Information Guide is a handy supplement to the PDS. The guide outlines when additional features kick in, associated costs, a breakdown of the claim payment and the steps taken to get there. If you’re ever confused by an excess, claim, feature or what’s covered after you’ve read the PDS, this guide is the place to go!

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Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Consider the Product Disclosure Statement before buying this insurance.
This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.

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