If your payment hasn’t gone through, it may be because your credit/debit card details are incorrect. To check them, you’ll need to log into GIO Online Services. From there, you’ll see ‘My policy list’ displayed, from which you can select the policy you want to update/check your details for.

Select ‘Update my policy’, then ‘Change payment Details’. Here you’ll see your current details, and have the option to change them, if necessary.

If this isn’t the reason for your payment failing to go through, please contact us as soon as possible so that we can help you rectify the issue.

Got a question?

Ask George, your GIO Virtual Assistant