Due to a planned system upgrade, if your regular bank account direct debit payment is scheduled between 18 Feb – 20 Feb 2026, your payment will be processed slightly later, on or around 23 Feb 2026.
If you purchased a new instalment policy between 2 Feb 2026 – 20 Feb 2026 and your first credit card debit was due 20 – 26 Feb 2026, your payment will instead be processed on or around 27 Feb 2026.
This is a one-off delay, and direct debits will revert to their regular scheduled date after this upgrade.
No action is required from customers, other than ensuring there are sufficient funds in the nominated account on the new debit date. There will be no impact to your insurance coverage during this period.
Frequently Asked Questions
Why was my regularly scheduled direct debit from my bank account delayed?
If your regular direct debit from your bank account was scheduled between 18 and 20 February 2026, it will be processed slightly later, on or around 23 February 2026. Future payments will return to your normal schedule.
Why was my first scheduled credit card direct debit payment delayed?
If you set up a new instalment policy with a credit card between 2 Feb 2026 and 20 Feb 2026, and your first payment was scheduled between 20 and 26 Feb 2026, it will be processed slightly later, on or around 27 Feb 2026. Future payments will return to your normal schedule.
Will this impact my insurance?
No, there will be no impact to your insurance coverage.
Do I need to do anything?
There’s no action required from you. Just make sure there are sufficient funds in your nominated account on the new debit date.
Is this a permanent change?
No, this is a once-off change. Your future direct debits will continue as per your original schedule.
Still have questions?
If you need more help or clarification, feel free to contact our team and we’re happy to assist.
