At GIO, we are committed to delivering the most effective Claims Management support to TMF Agencies that is available. Our aim is to make things right again for all TMF Agencies when the unexpected happens.
We strive to deliver effective claims management solutions for all TMF Agencies (in accordance with the model litigant policy) by managing claims promptly, fairly and in a timely manner. This means:
- Promptly resolving and paying claims where legal liability is clear
- Fairly and accurately assessing loss
- Minimising claims costs
- Participating in dispute resolution processes where required
The TMF operates like self-insurance, covering claims for member Agencies for loss, damage or injury.
We support TMF Agencies by being the central point of contact for policy management and overall claims performance including risk management.
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