Travel insurance claims

Thank you for insuring with GIO. To make payments and renewals easy we have a few different options available.

What you'll need before claiming

Your GIO policy number
Your contact phone number
Details of what happened

Make a Travel Insurance claim

Call Us

1800 646 279

8:30 am - 5:30 pm
Monday - Friday

For emergency medical or travel
assistance call us on

+61 (7) 3305 7057

24 hours / 7 days a week
(reverse charges accepted)

Enquire about your Travel Insurance claim

Call us on
1800 646 279
24 hours / 7 days a week

Have the following information handy:

Claim number or policy number
Your email address
Your contact phone number

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. GIO is a brand of AAI Limited. Registered Office, Level 28, 266 George St, Brisbane QLD 4000. Please read and consider the relevant Product Disclosure Statement before you make any decisions about this product. In accessing the GIO site you agree to the Online terms and Conditions.