GIO HOME AND CONTENTS INSURANCE
Important things to know upfront
EXTRA SUPPORT (new section in your PDS)
Sometimes your circumstances might mean you need additional support or assistance in dealing with us. If you are comfortable, you can tell us about your situation, and we will work with you to arrange support.
We have updated the term ‘take reasonable precautions’ with ‘take steps to prevent loss or damage’. Ensuring there are working smoke detectors in the home or unit is given as an example of how you can take steps to prevent loss, damage or legal liability.
WHEN YOU NEED TO CONTACT US
Additional situations for when you must contact GIO have been included in the PDS. For example, you must tell us as soon as possible if:
- you have been charged with or convicted of, a criminal act or offence;
- you have had another insurer cancel or decline an insurance policy, impose specific conditions on a policy or refuse a claim;
- you start to operate or intend to operate a business at your insured address.
EXCESSES THAT APPLY TO YOUR CLAIM
You can now choose how to pay your excess, from the options we offer.