Help for Hunter and Central Coast residents

GIO encourages flood and storm affected customers to lodge claims as soon as possible

GIO is urging customers impacted by heavy rain along the NSW east coast this week to lodge their claims as soon as possible to get the recovery process underway.

GIO spokesperson, Damien Butler, said: "Our staff are providing immediate assistance to those affected. Customers do not need to wait for floodwaters to recede to begin the claims process, nor do they need access to their home to receive help."

The Hunter and Central Coast were the worst affected regions accounting for half all claims lodged to date. In addition to flooding, the vast majority of claims lodged to date have been from water entry through roofs and storm damage.

"We have repairers on the ground helping hundreds of customers with emergency 'make safe' repairs to prevent further damage to homes where access to property is available. We'll then move into flood affected areas as floodwaters recede," he said.

"Our team is also arranging temporary accommodation for customers whose homes are uninhabitable and providing access to emergency funds for essentials," he said.

"We're especially conscious that this is the second time in less than 12 months that many of these areas have sustained significant storm damage. We will do all we can to ensure the recovery process is as swift as possible.

"For residents returning to their properties over the coming days, we urge them to exercise caution due to the potential dangers that can come from water damage, particularly electrical, asbestos and mould," Mr Butler advised.

GIO's flood and storm clean up tips include:

  • If you have evacuated your home, ensure electricity and gas supplies are switched off before re-entering.
  • If you see or suspect asbestos do not touch it and notify emergency authorities, such as the SES or the fire service.
  • Do not attempt to use any electrical equipment, such as fridges, televisions or toasters that have been in contact with water.
  • Do your best to dry out your home by keeping it as ventilated as possible to help prevent the quick build up of mould.
  • Get wet contents out of the house and make a list of damaged items. Take photos and make a note of brand names/model numbers if possible as this will help us provide you with equivalent replacements.
  • Throw away food that has been in contact with storm water or which has not been refrigerated if you've lost power. Take pictures of the fridge and its contents if possible. You may be eligible to claim on food spoilage.
  • Dispose of your carpet if it has been severely damaged by floodwaters as keeping it can cause further damage to home and health risks. Make sure you keep a small piece to show our assessors or photograph the carpet back where the make and brand is stamped.

GIO customers can lodge their claims 24 hours a day by calling 13 14 46 or online at