INSURING YOUR HOME

What can void home insurance?


Home and Contents Insurance, depending on the type and level of cover you have, can cover a wide range of incidents and offer some great benefits.

But there are a few things that have the potential to impact a claim, either by reducing the benefit you’ll receive or voiding entirely. These include:

  • leaving broken tiles on your roof
  • ignoring or allowing damage to worsen prior to lodging a claim
  • failing to clean debris or junk out of your gutters
  • failing to ensure alarms are in working order
  • failing to disclose relevant information when you buy the policy or renew
  • providing false or misleading information to the insurer regarding a claim
  • failing to prove ownership.

Don’t worry though ­— most claims are accepted, and you’re probably already doing the right things, like locking the door when you leave your house.

We want to do what we can to help you get back on your feet following an insured event. So, here’s a few things to avoid so you can help ensure that any potential claim is accepted.

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Common insurance mistakes

If you ever make a claim, the type of claim will determine what the assessors look for. For example, broken tiles on a roof might affect a claim for storm including resulting water damage.

Failing to maintain a property is one of the main reasons that claims for storm or flood damage are reduced or declined. Ensure you keep gutters clean and fix broken roof tiles.

Doing things to help protect your property from insured events, like trimming overhanging branches and checking smoke alarms, will help.

It’s also not always black and white. Accidentally leaving your front door unlocked once is different to consistently leaving your door unlocked or failing to replace a broken lock.

Another common insurance mistake is inadequate evidence of assets. Claims assessors like to see evidence of ownership.

Things you can use to help prove ownership include:

  • a sales receipt
  • a closeup photograph
  • a manufacturer’s box
  • a certificate of authenticity
  • an original operating manual
  • a valuation
  • a full description,
  • proof of purchase.

There are minimum proof requirements for some items, which you can find in the Product Disclosure Statement (PDS)

Top GIO Home Insurance claims for FY2020

Take a moment to make sure your policy details are up to date, that you’ve taken out optional covers if necessary, and that your sum insured is accurate. This will not only help ensure your claim is covered, but that the benefit you receive from it is enough to cover the costs of loss or damage.

Try out the GIO Building and Contents calculators to help calculate the value of your home and contents.

Finally, have a read of the PDS and get in touch if you’re not sure or have any concerns.

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Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Consider the Product Disclosure Statement before buying this insurance.

This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.