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Finalising a claim
Your claim can be finalised when:
- your injuries have healed, or reached a stage where they have stabilised
- an appropriate treatment programme, if you need it, has been set out
- The impact the injuries have on you has been determined - for example the loss of wages.
At this time, you can start to discuss the settlement of your claim. Once we have agreed to a settlement amount, we will send you a Claims Finalisation Agreement, also known as a Deed of Release. The purpose of this document is to formalise the agreement we have made together. It is a legally binding document so you should read it carefully before you sign it and consider seeking legal advice. It will contain the settlement figure - this figure will include any money we have already spent on your claim and any future costs we agreed upon.
Once your claim is finalised, the GIO CTP claim process will come to an end. GIO has responsibilities to you and to the CTP scheme stakeholders to ensure claims are settled promptly and fairly.