OVERVIEW
Here to support you
Staying safe online starts with preparation and the Suncorp Network - which includes brands like AAMI, Apia, GIO, Bingle, Shannons and Suncorp Insurance – is here to support our customers.
Staying safe online can help protect you and your loved ones’ identity and personal information from risks like theft. The next time you’re on your device, keep these simple online security tips in mind:
Use strong passwords, such as those generated by and stored in a keychain, or two-factor authentication.
Install virus protection software on your devices.
Only enter personal information, like credit card details, into secure websites. A website is secure when a lock icon displays in your browser to the left of the URL.
If an organisation asks you to share personal information via email, be wary that it may be a scam. Suncorp, for example, will never ask you to do this via an email. For up-to-date info about current scams, or to report a scam, visit scamwatch.gov.au.
Don’t share personal information like your address or phone number on social media and remember to configure your privacy settings so you know who gets to see what you post.
Simple tips to protect yourself
Below are a few easy ways you can help protect yourself from fraud.
- Never give your login details to another person or company.
- Be wary of emails from any email addresses that you don't know or trust. Delete any emails you think are suspicious.
- Never click a link or attachment in an email from a source you don't know or trust.
- Don't install "missing software" from a link in an email or SMS.
- Never provide your personal or security details, including Customer ID or passwords, in response to any email or phone call. We’ll never request this information from you via email.
- Scan any new programs or files for viruses before you open, install or use them. Your anti-virus software may do this for you automatically.
- Update any passwords you have saved on your computer if your anti-virus detects and removes virus or malware.
- Visit the ACCC ScamWatch for latest news and alerts in your area.
- Car insurance customers are urged to beware of third-party companies claiming to offer vehicle repairs on behalf of an insurer after an accident.
Look out for signs during busy periods
Scams can often feel like they’ve arrived out of the blue, but that isn’t always the case. Scammers know to take advantage of people during busy periods, when they’re expecting emails or if they’re more distracted than usual.
Keep an eye out for scams during periods such as:
- tax time
- national emergencies, like bushfires, and
- seasonal holidays, like Christmas.
What we'll never do
To help you determine whether a message you receive is from us or a scammer, here are a few things we’ll never do:
- request banking details such as card and ATM pins or your internet banking password
- use automated phone operators
- ask for your online or account details, including SMS codes or security token codes
- ask you to download or install software to your computer, and
- send text messages with links to external sites.
What to look out for
Scammers send malicious messages in all sorts of ways. Here are three of the most common.
SUSPICIOUS
Unsure if it’s a scam?
If you're suspicious of an email or text message - or even if you’re just uncertain - don't click any links or open any attachments. Instead, contact us on one of the phone numbers listed below.
Our representatives are highly trained and monitored. If you’re unsure, you can ask for a customer reference number to ensure you’re speaking to a genuine person.
WHAT TO DO
What to do if you’re a victim of a scam
If you suspect you’ve responded to a fraudulent email or been a victim of fraud, contact us immediately.
- Suncorp – 13 11 55
- AAMI – 13 22 44
- GIO – 13 10 10
- Apia – 13 50 50
- Shannons – 13 46 46
FAQ
People also ask
If you’re uncertain whether the text or email is genuine, contact us immediately on:
- Suncorp – 13 11 55
- AAMI – 13 22 44
- GIO – 13 10 10
- Apia – 13 50 50
- Shannons – 13 46 46
We help keep your details safe online with firewalls, online security measures while you’re logged in, and in-built security across all our apps. We also maintain close partnerships with key organisations such as the Australia High Tech Crime Centre and the Australian Federal Police to ensure any threats are effectively managed.
If you suspect you’ve responded to a fraudulent email or been a victim of fraud, contact us immediately on:
- Suncorp – 13 11 55
- AAMI – 13 22 44
- GIO – 13 10 10
- Apia – 13 50 50
- Shannons – 13 46 46
Disclaimer:
The information is intended to be of general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon the information. Please make your own enquiries.
