Lodging a ACT Workers Compensation Claim

Duty of Care to Your Injured Employees

As an employer you have an obligation to ensure that your employees are protected from health and safety risks arising out of their work activities.

In the event that one of your employees sustains a workplace injury or illness it is your responsibility to assist the injured worker with seeking first aid or medical treatment.

An injured worker is entitled to nominate their own treating doctor or medical practitioner who will be responsible for a medical assessment of their injury, providing them with a medical certificate and medical treatment if required.

An employer must notify WorkSafe ACT as soon as practicable on 02 6207 3000 or 02 6205 0200 if they are given notice of a serious event in the workplace that:

requires or could require the employee to be hospitalised
involved the death of a worker
resulted in a worker being incapable of work for more than 7 days

Early Claims Notification Requirements

It is important that you notify GIO of any work-related injury or illness within 48 hours of you becoming aware of it.

To report a work injury to GIO, please complete the Injury Notification to GIO Form and email it to gioactwc@gio.com.au or call 02 6281 8806. You may also notify GIO by calling 02 6281 8806, however you must still provide written notification within 3 days.

To notify GIO of a work injury you simply need to provide your contact details, your workers compensation policy number, the worker's name, address, date of birth and phone number, details of the incident (including the date and time the injury occurred and the cause of the injury) and the name and address of the worker's nominated treating doctor.

If an employee suffers a serious injury or death, your company must also notify WorkSafe ACT immediately on 02 6207 3000 or 02 6205 0200.

How to Lodge an Insurance Claim

To lodge a workers compensation claim you need to:

Complete an Employers Report of Injury Form
Ensure your worker completes an ACT Workers Compensation Claim Form and you obtain an authorised Medical Certificate from the injured worker.
Forward the completed ACT Workers Compensation Claim Form, authorised medical certificate and GIO Employers Report of Injury Form to GIO within 7 working days from when your injured worker submitted you with the signed and dated ACT Workers Compensation Claim Form.

A Statement of Witness form will also need to be completed if this applies.

Please refer to the Forms section of this site for other forms you may be required to complete when lodging a claim by either:

Fax: 02 6282 9394
Mailed: ACT Workers Compensation Underwritten Claims, PO Box 47, Woden ACT 2606

GIO will respond, in writing, within 5 days from the date that the claim is lodged and will notify you about whether the claim is accepted or rejected within 28 days.

We encourage you to maintain contact with your injured worker and GIO to ensure all parties work together to achieve a successful outcome.

Important Information:
Workers Compensation Insurance is issued by GIO General Limited ABN 22 002 861 583 (GIO).