We're here to help you today.
If you're a GIO Home & Contents, Motor Vehicle or Business Insurance customer and have been affected by the Victorian bushfires, GIO is ready to help you right now.
If you can't locate your insurance documentation, GIO have staff waiting to help you through this difficult time and will be able to locate your policy using your personal details, such as name and address.
How to make a claim
Once emergency services personnel advise that you are able to safely return to your property, and if you find you have suffered any damage call GIO on our 24-hour claims hotline 13 14 46 where our experienced claims staff are ready to help.
Claims Hotline available 24/7 13 14 46
Immediate help available
- Emergency funds of up to $5000 may be available as a cash advance for GIO Home & Contents Insurance customers whose homes have been severely damaged by the bushfires.
- For GIO Home & Contents Insurance customers whose homes cannot be lived in because of damage by the bushfire, you can claim for temporary accommodation costs.
- GIO have assessors and claims staff on the ground in the worst affected areas to assist our customers with emergency repairs and begin assessing damage.