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Our Commercial Insurance Customer Service Charter (PDF)

Make A Claim - Commercial Motor Vehicle Insurance

Call us on 13 14 46 to make a claim, or enquire about a claim for commercial motor vehicle insurance.

Claims Details
Call 13 14 46

24 hours a day, every day to:

  • Lodge a claim,
  • Enquire about an existing claim,
  • Seek assistance lodging a claim, or
  • If you require personal assistance.
Information you need to provide
  • Your name, address and contact phone numbers.
  • Your policy number.
  • The make, year and model of your vehicle.
  • Who was driving the vehicle or responsible for it at the time of the accident.
  • Brief details of any other person or vehicle involved.
  • A brief description of the accident or theft, and the damage to your vehicle.
To enquire about an existing claim

If you've already lodged a claim you can enquire about the progress of your claim by phone.

You'll need to supply the following information:

  • Your name
  • Your contact phone number
Personal Assistance If you require further assistance with your claim, please call one of our helpful Customer Claims Consultants on 13 14 46.

Commercial Motor Vehicle Insurance Product Disclosure Statement

Commercial Motor Vehicle Insurance is issued by GIO General Limited ABN 22 002 861 583.

Please read the Commercial Motor Vehicle Insurance Product Disclosure Statement (PDF, 115KB) before you make any decision regarding this product. Download Adobe Reader to view this PDF file.