Make a Claim - Caravan and trailer insurance

Make an online claim for your caravan or trailer or call us on 13 14 46.

You can make a claim if you have a current GIO motor policy, written in NSW, Victoria, Tasmania, WA, ACT or Northern Territory.
If you need to make a claim for a commercial vehicle please use the Commercial Motor Vehicle Claim process.

Claims	Details
Call 13 14 46	to discuss your claim with one of our Customer Claims Consultants
Online Claims	Technical requirements. You'll need: Microsoft IE 5.5 Service Pack 2 or above or Netscape 6.2 or above Online Claims are not available for Apple Macintosh Please note loading the initial screen may take a minute or so, but all subsequent pages load instantly.
Information you need to provide	Your name, address and contact phone numbers. Your policy number The registration, make, year and model of your vehicle. Who was driving the vehicle or responsible for it at the time of the accident. Details of any other person or vehicle involved, including name, address and registration. A brief description of the accident or theft, and the damage to your vehicle.
What next? Processing your claim	We'll send you an email containing the claim details you give us. A claims officer will contact you within one working day to verify these details and, if necessary, ask for any additional information we may need.
To enquire about an existing claim	If you've already lodged a claim over the internet or by phone you can use Motor Vehicle Claims Online to enquire about the progress of your claim. Have the following information handy: your name your email address your contact phone number claim number/policy number We'll reply to your enquiry within one working day.

Motor Vehicle Insurance Product Disclosure Statement

Motor Vehicle Insurance is issued by GIO General Limited ABN 22 002 861 583.

Please read the Motor Vehicle Insurance Product Disclosure Statement (PDF, 337KB) before you make any decision regarding this product. Download Adobe Reader to view this PDF file.

We are committed to providing the highest level of service to our customers and support and
adhere to the General Insurance Code of Practice.

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