Customer Relations

Satisfying our customers with our product range and customer service is important to us and if there are ways in which we can improve, we'd like to hear from you.

Whilst dealing with us, you may have an idea or suggestion that can help us improve our service to you. We are committed to treating each customer as an individual and we value your thoughts on any issues concerning your relationship with us.

The Customer Relations Form provides you with the opportunity to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.

Please choose a section below to find out more on how we can assist you.

Compliments This section will enable you to send a compliment to an individual or send a general compliment.
Complaint This section provides information on how to lodge a complaint.
Problem Resolution If you have any unresolved difficulties, use the information and tools in this section.
External Dispute Resolution Should you be dissatisfied with our decision on, or the way we handled your complaint, you can make contact with a range of external dispute resolution (EDR) schemes.
GIO Customer Relations Download a copy of the "GIO Customer Relations" booklet (PDF 96k).
General Insurance Code of Practice We support and adhere to the General Insurance Code of Practice.