Contact Us

General enquiries

Call us: 13 10 10
(within Australia)

Call us: +61 3 8650 4196
(from overseas)

Monday to Friday 7am – 9pm
Weekends 8am – 6pm
View public holiday times

By post:
Reply paid 3999
Sydney NSW 2001

By email:
General enquiry form

Claims

For personal insurance, commercial property and commercial motor vehicle claims:

Call us: 13 14 46

 

 

By post:
Personal insurance claims:
Locked Bag 31446
Brisbane, QLD 4001

Commercial property and commercial motor vehicle claims:
GPO Box 346
(IPC: 2CI288)
Sydney, NSW 2001

My Insurance Centre

For assistance with managing
a  policy or claim online:

Call us: 1800 201 882

Monday to Friday 8am – 9pm
Weekends 8am – 6pm
View public holiday times

Download from App Store     Download from google play

Internal Dispute Resolution – Personal Insurance

Complaints
Call us: 1300 264 094

By post:
Internal Dispute Resolution, GIO
PO Box 14180,
Melbourne City Mail Centre
Victoria, 8001

By email:
idr@gio.com.au

Insurance

Personal Insurance
Call us: 13 10 10
Fax: 1300 724 872
+61 3 8650 4552

By post:
Reply Paid 9835
Your Capital City, State,
Postcode

CTP Insurance
Call us:  13 10 10

By post:
Reply Paid 4091
Your Capital City, State,
Postcode
    
By email:
CTP enquiry form

Business Insurance
Call us: 1800 036 837

By post:
GPO Box 9884
Your Capital City, State,
Postcode

By email:
Business Insurance enquiry form
Get a quote on Business Insurance

Insurance Fraud Hotline
Call us: 1300 881 725

By post:
Locked Bag 32524
Brisbane, QLD, 4001

By email:
Insurance Fraud


Workers Compensation

NSW
Call us: 13 10 10

 

Feedback & Complaints

By post:
GPO Box 1464
Sydney, NSW 2001

 

By email:
wc.complaints@suncorp.com.au

WA
Call us: 13 10 10

 

Feedback & Complaints

By post:
GPO Box B50
Perth, WA 6838

 

By email:
workerscompcomplaints@gio.com.au

ACT
Call us: 13 10 10

 

Feedback & Complaints

By post:
PO Box 52
Woden, ACT 2606


By email:
workerscompcomplaints@gio.com.au

TAS
Call us: 13 10 10

 

Feedback & Complaints

By post:
GPO Box 509
Hobart, TAS 7001

By email:
workerscompcomplaints@gio.com.au

NT
Call us: 13 10 10

 

Feedback & Complaints

By post:
GPO Box 377
Darwin, NT 0801

By email:
workerscompcomplaints@gio.com.au

Service of legal documents

GIO is part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.