Introduction to GIO Repairer Site

GIO is proud to be a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct.

We place a strong emphasis on our commitment to deliver the highest standards in customer service.  GIO achieves this by working with repairers who share the same commitment toward the delivery of cost effective, high quality and timely repairs for our customers. Through our involvement in the Suncorp Group’s Vehicle Repairer Standard we promote and require high standards of honesty, integrity and good faith in our dealings with both Repairers and our customers.

Together with Repairers, we are putting our customers back on the road as soon as possible after an accident and providing:

  • a convenient service with minimal disruption to their normal routine and,
  • a quality repair result.

We welcome you to the GIO Repairer Site and hope that you find the information useful in assisting you in your dealings with us.

Recommended Repairers Structure of our Recommended Repairer Scheme
Express Interest in being a GIO Recommended Repairer Details on how you can register your interest
Repairer Dispute Resolution Processes Overview of the dispute resolution processes available to you
Repair Dispute Resolution 2 day process for repair disputes that arise prior to the completion of repairs
Dispute Resolution Process 15 day process for disputes requiring a more comprehensive review